Free Shipping on all orders over $200 within the contiguous United States (excluding Alaska & Hawaii)
Standard Shipping is available to all locations in the United States, excluding Alaska & Hawaii. In-stock orders typically ship within 1-2 business days. Some restrictions may apply. Not all items qualify for same day shipping. Once your order has been shipped, a confirmation email will be sent to the email address used to place the order. Orders are shipped Monday through Friday. Our carrier delivers shipments seven days a week to residential addresses in major metropolitan areas, six days a week to residential address in suburban areas (M-Sa), and five days a week to commercial addresses (M-F).
Delivery times vary depending on where you live, so use our map below to get a shipping estimate for your area.
The Time-In-Transit map below estimates the number of business days required for you to receive your order once it has shipped from our distribution center in California. This map is for reference only and is not a guarantee. Some products may have larger lead time. We are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed.
How Freight Delivery Works
Curbside Delivery
- Freight shipments are delivered curbside. For Standard Shipping: The driver is not responsible for moving items inside your home, to the backyard, or any other location on your property.
- For Premium Shipping: The drivers are responsible for
- Please plan to have assistance available to move heavy or bulky items if you are unable to do so yourself.
Shipping Carriers
Order Processing Time
- Orders are processed within 1-2 business days. You will receive a notification once your order has shipped. Some restrictions may apply. Not all items qualify for same day shipping
- Once your order has been shipped, a confirmation email will be sent to the email address used to place the order. Orders are shipped Monday through Friday. Our carrier delivers shipments seven days a week to residential addresses in major metropolitan areas, six days a week to residential address in suburban areas (M-Sa), and five days a week to commercial addresses (M-F).
Shipping Costs
- Only orders under $200 will be charged a shipping fee based on the weight, dimensions, and destination of the items.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
Delivery Timeframes
- Standard shipping typically takes 3-7 business days.
- LTL freight deliveries may take longer, depending on the destination and delivery schedule.
Order Cancellation and Modifications
- We reserve the right to cancel orders or charge for shipping when the cost of shipping is impracticable.
- If you need to cancel or modify your order, please contact us within 24 hours of placing your order.
Damaged or Lost Packages
- If your package is damaged in transit or lost, please contact us immediately so we can assist you with a replacement or refund.
International Shipping
- Currently, we only ship to locations within the United State, excluding Alaska & Hawaii.
Contact Information
- For any questions or concerns about your order, please contact our customer service team at +1-832-978-0520 or via email: sales@luxuryfireandwater.com
Delivery Considerations
- Freight shipping is more complex than regular postal delivery due to the size and weight of the items.
- Delays can occur that are beyond our control, and we do not guarantee specific delivery times