Frequently Asked Questions

 

Where is the headquarters of Luxury Fire and Water? Luxury Fire and Water is based in Houston, Texas.

Which locations does Luxury Fire and Water ship to? We offer shipping throughout the continental United States. Additionally, shipping to Hawaii, Alaska, and Puerto Rico is available for an additional fee.

Does Luxury Fire and Water utilize dropshipping? Yes, we collaborate with select brand partners for dropshipping and utilize third-party logistics (3PL) services for storing and fulfilling our inventory We opt for dropshipping when it ensures quicker delivery times for our customers compared to other fulfillment methods.

Do you offer any warranties on your products? Yes, we offer warranties on many of our products. The duration and terms of the warranty vary depending on the product. Please refer to the product description or contact our customer service team for specific warranty information.

What is the return policy for custom and standard products? For standard products, we offer a 30-day return policy. Custom orders are non-refundable unless there is a manufacturing defect. Please review our return policy for detailed information

What should I do if my order arrives damaged? If your order arrives damaged, please contact our customer service team immediately with photos of the damage. We will work to resolve the issue as quickly as possible, either by replacing the damaged item or issuing a refund. 

Do you offer installation services for outdoor living products? We do not offer installation services. However, we can recommend trusted local professionals who can assist with the installation of your outdoor living products and fire pits.